Shipping policy
Shipping & Delivery Policy
UK Delivery
UGP Apparel delivers throughout the UK.
Available delivery options, estimated delivery times and applicable delivery charges will be displayed at checkout before you complete your purchase.
Please ensure that your delivery address is complete and accurate when placing your order.
Personalised & Bespoke Orders
Products requiring printing, embroidery, personalisation or other customisation may require additional production time before dispatch.
Any estimated production or delivery times shown on our website are provided to help you plan your order. Where we agree a specific delivery date with you, we will make reasonable efforts to meet it.
If no specific delivery period has been agreed, goods will be delivered within the period required by applicable UK consumer law.
Order Confirmation
After placing your order, you will receive an order confirmation using the contact details supplied at checkout.
Please check your order carefully, particularly where you have ordered personalised or bespoke products.
If you notice an error, contact us as soon as possible. Once production of personalised goods has started, we may be unable to make changes.
Delivery Problems
If your parcel appears to be lost, arrives damaged or you receive the wrong products, please contact us as soon as possible with your order number.
For damaged deliveries, we may ask you to provide photographs of the item and packaging so that we can investigate the issue.
Your statutory rights are not affected.
Incorrect Delivery Information
Customers are responsible for providing accurate delivery information.
If an order is returned to us because incorrect or incomplete delivery information was provided, we may ask you to pay the reasonable cost of redelivery.
Contact
For questions regarding an order or delivery, please contact:
UGP Apparelâ¨Email: [CUSTOMER SERVICE EMAIL]â¨Address: [BUSINESS/RETURNS ADDRESS]