Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at undergroundpress2024@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at undergroundpress2024@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at undergroundpress2024@gmail.com.

Returns & Refund Policy

At UGP Apparel, we want you to be happy with your purchase. If you change your mind, we offer a 28-day returns policy on eligible non-personalised items.

28-Day Returns

You may return an eligible item within 28 days of receiving your order.

To qualify for a return, the item must be:

  • Unworn and unused
  • In its original condition
  • In its original packaging, where applicable
  • Returned with any original tags attached

Please include your order details with your return so we can identify and process it.

Return Postage

For change-of-mind returns, customers are responsible for the cost of returning the item to us.

We strongly recommend using a tracked delivery service and keeping your proof of postage until your refund has been completed.

Original delivery charges will be refunded where required by UK consumer law.

Personalised & Bespoke Clothing

Items that have been personalised, embroidered, printed, customised or made specifically to your requirements cannot normally be returned or refunded simply because you have changed your mind, ordered the wrong size, or no longer require the item.

This includes garments personalised with company logos, names, text, artwork or other customer-requested designs.

This does not affect your statutory rights.

If a personalised or bespoke item arrives damaged, faulty, incorrectly produced or not as described, please contact us as soon as possible with your order number and clear photographs showing the problem.

Where appropriate, we will arrange a replacement, repair or refund in accordance with your statutory rights.

Faulty or Damaged Items

If your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible.

Please provide:

  • Your order number
  • A description of the problem
  • Clear photographs showing the fault or damage

We will review the issue and provide the appropriate remedy in accordance with UK consumer law.

Refunds

Once your return has been received and inspected, we will let you know whether your return has been accepted.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

We aim to process refunds promptly and always within the time limits required by UK consumer law.

Items That Cannot Be Returned

Unless faulty or otherwise covered by your statutory rights, we cannot accept returns for:

  • Personalised clothing
  • Embroidered clothing
  • Printed or customised clothing
  • Bespoke or made-to-order products
  • Items that have been worn, used, washed or altered
  • Items returned outside our 28-day returns period

Starting a Return

To request a return, please contact UGP Apparel before sending your item back.

Please provide your order number, name and reason for the return.

We will then provide the appropriate return instructions and return address.

Your Statutory Rights

Nothing in this Returns & Refund Policy is intended to limit or exclude your statutory rights under applicable UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.